-=> Arelor wrote to Sean Dennis <=-

 Ar> HP Printing is doing a lot of the later. The issue with that is that
 Ar> once you train people, they leave your shitty firm :-) IN the case of
 Ar> HP Printing, there are deeper issues involved. I have known of people
 Ar leaving HP for firms that paid *less*.

I used to work for HP as a contractor for a very large healthcare
organization contract here in my area.  Two of us supported hundreds of HP
PageWide Pro 477dw printers mainly with smatterings of LaserJet and
OfficeJet printers.  Those PageWide printers are steaming pieces of crap.  I
spent more time hefting around new bodies for the PageWide series (50 pounds
a piece) because you can't replace the printheads out in the field!

Some HP salesman somewhere sold this organization a bill of goods about
these terrible printers.  Why the hell an organization this large (covering
29 counties in three states) would buy -inkjets- instead of laser printers
is beyond me.

HP also treats its technicians like crap, spreading them too far and thin in
a service area with unrealistic expectations when we, the technicians, have
to rely on a shoddy support system for repair equipment and information.

I'm glad I'm no longer working at that position.

A funny story: I worked very closely with a printer engineer who helped to
design the PageWide series (and regretted being involved).  He was also
involved in the design of my printer, a HP OfficeJet 4630.  He told me to
never get rid of my printer because it was the "last of the printers built
to last.  I've had this printer since 2008 and it's served me very well.

Later,
Sean

P.S. I found that specific printer on Amazon and as I was looking at the
printer, I realized I still remember how to strip down that printer to the
bare chassis to swap the carcasses out ... some things you just don't forget
after it's been seared into your memory.

... It is hard to fly with the eagle when you work with the turkeys.
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