Hello Arelor!

** On Friday 16.04.21 - 13:31, you wrote to me:

 A> ..I usually don't have that problem. But then I usually bill
 A> special orders in advance, so it is in their best interest
 A> to pay attention.

Advance payment is something that the shop has traditionally not  
done. Most of the time, the locals would be honourable and  
commit to their requests and pay upon receipt of merchandise.

But I am guessing that in light of people getting more and more  
familiar with ordering online at the place that starts with A  
and the place that starts with I, and maybe even other online  
books shops, they probably change their mind on the initial  
special-order with me when they can get a lower price elsewhere.

I ought to at least insist on a non-fundable deposit or  
something.

 A> In the end of the day, I try to phone once in the morning,
 A> once in the afternoon, and if that does not work I send an
 A> email. If after all that trouble they can't bother to
 A> contact me I write that off as their problem.

I just hate using the phone - period.

I'm also not happy with the model that I have.
--
  ../|ug

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