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Title: AI Support Bot Invents Nonexistent Policy

Link: https://slashdot.org/story/25/04/18/040257/ai...

An AI support bot for the code editor Cursor invented a nonexistent
subscription policy, triggering user cancellations and public backlash this
week. When developer "BrokenToasterOven" complained about being logged out
when switching between devices, the company's AI agent "Sam" falsely claimed
this was intentional: "Cursor is designed to work with one device per
subscription as a core security feature." Users took the fabricated policy as
official, with several announcing subscription cancellations on Reddit. "I
literally just cancelled my sub," wrote the original poster, adding that
their workplace was "purging it completely." Cursor representatives scrambled
to correct the misinformation: "Hey! We have no such policy. You're of course
free to use Cursor on multiple machines." Cofounder Michael Truell later
apologized, explaining that a backend security change had unintentionally
created login problems.

Read more of this story at Slashdot.

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