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Message   SandTiger    Venturer   No more support?   October 11, 1995
 12:56 PM *  

Re: No more support?

> Im curious as to the truth of a rumor I heard that IBM no longer
> supports OS/2 for home NON-COMMERCIAL users.... Can any confirm
> or deny that?
> If so... I think that IBM hasnt leanred anything again, in putting out
> products and pulling support...
>  Not a good philosphy in that IBM  S O L D   development packages to
> software companies, only till very soon before they released the priduct...
> while Mircrosoft G A V E  them to software deveopers WAY BEFORE product
> release....,   I dunno, just doesnt seem like they are geared to Customer
> Satisfaction or Service....
> Correct me if this is incorrect,...
>
> Venturer

     Granted, IBM's marketing strategies and things don't seem to work the
way they could (IMO).  But it seems to me that the biggest complainers are
the developers who are saying that they aren't getting enough kickbacks from
IBM.  My suggestion is for them to get off their butts and do the work that
they are getting paid for.  If they can't develop a decent product for a
particular operating system then they shouldn't be in the business.

     Usually, the first question I ask when I call about new products is "Do
you make it available for OS/2?" and when they say no then I tell them thanks
for your time, here's my number, and call me when you do... oh, by the way,
what was the name of your competitor across the street?

     Since most companies I talk to have toll free numbers and you usually
don't get the same operator twice you can call a couple of times a day...
maybe eventually, hopefully before he** freezes over, they'll think about
offering one.  Who knows, if there were say 100 people a week [ a day ;) ]
that called, it may get their attention.

     I'm not going to make suggestions about marketing because I don't know
that much about it, besides, this post is too long already. ;)

                                             SandTiger
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