Re: help?

> The thing with USR T/S, I find odd. I have only had to call T/S once in the 3
> years I have owned my USR 14.4 Sportster FaxModem. I was online with a Tech
> in 10 minutes and had my problem resolved in 15 minutes, AND my modem ran
> better than it had originally. Technical Support for any computer product is
> a hard job. You have to battle not only Computer Illiteracy but Actual
> Iliteracy. You have to be part psychaitrist to calm some people down so you
> can actually fix they're computer. You get to repeat instructions up to six
> times some times having to back-track because the customer wasn't listening
> to the Technician. Just because some has the Job Title: Technician, Does not
> mean Magician or Miracle worker. If Software isn't working or hardware fails,
> it is not the Technician's Fault. He/She is doing everything they can think
> of to fix your computer. BTW, I am a Techical Support Technician for LARGE
> Computer Company. Basically, Try and keep in mind there is a Human Being on
> the end of that phone that gets little to no sleep, lives on Mountain
> Dew/Caffiene, works 10 hour shifts to make sure there is someone answering at

AMEN to THAT!  I used to work for Origin's tech support line, and spent most
of my time helping hapless parents get games running for their kids.  It's
fun...when you can fix it.  But you have to understand, the tech WANTS to fix
your problem.  He's a junkie...it's his high.  Otherwise, he wouldn't do the
job for so little pay.  So you've got to work with the tech. Give him
whatever info he asks for, do EXACTLY what he says and NOTHING ELSE, and the
odds are really good that you'll both end up satisfied.


As for Win95, don't get me started.  I took so many calls that, by rights,
should have gone to Microsoft.  It's a mish-mash, and appears to be
deliberately designed to make running DOS games as difficult as possible.
And that skinny little manual makes good tender for the fireplace, but is not
really useful for anything else.  I wish they had just bit the bullet and
redesigned Windows NT to be a home OS, now there is the only OS ever made by
Microsoft that was actually worth using.

Badman